Frequently asked questions and answers related to HukCommerce products and services
1. Are your products compatible with extensions/themes of other providers?
In most cases, our products can work well with extensions/themes of other providers. If there’s any conflict, we will try our best to help you fix it until it is solved 100%.
2. Can I ask for a refund after purchasing?
If you are unsatisfied with our product, you can get a refund during 30 days after you purchase.
3. Can I get a refund for the installation service?
We always assure that when you purchase our installation service, we will cover all steps of setting up a product and eliminate all problems that may occur in the process of installation. As the fee is paid for the amount of time that we spend on serving you, it cannot be refunded. In the event that you would be dissatisfied with our service, please contact our Sales Manager at [email protected]. We will remind our staff so as to serve you better next time.
4. Can I get the updated version and what is the fee for it?
For purchased customers, we provide the updated versions of all products for free. However, if an extension has plug-ins which offer new features, these plug-ins will be considered as separated products and you have to pay an additional fee to use them.
5. Can I request trial?
Our extensions are not provided with trial versions. However, we offer 30-day–money-back-guarantee to ensure customers’ right and benefit. You can consider the commercial version as a 30-day trial not only without encryption but also even more stabilization.
Besides, you could test all functions thoroughly on our demo site; we are willing to clarify any concerns. In addition, not like the trial, the paid version is 100% open source and you freely customize it as your desire.
We also offer free lifetime support and updates thus if you have any questions or issues, please feel free to contact us at [email protected] to receive the proper response.